Loris

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Conversation intelligence that analyzes chat, email, and voice to reveal drivers, sentiment, resolution, and agent performance.

Site:https://loris.ai/
Adicionado em:13 de jul. de 2026
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Redes sociais e e-mail:
conversation intelligencecustomer analyticsAI agent analyticsquality assurancesentiment analysiscontact center
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Loris
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Informações da ferramenta

O que é Loris?

Loris is a conversation intelligence platform that automatically analyzes all customer interactions—whether handled by humans or AI—across chat, email, and voice. It uncovers why customers reach out, how teams handle conversations, and what to improve in order to lower costs and increase loyalty.

Recursos principais

  • Conversation Insights

    Analyze every customer interaction to uncover root causes driving contact volume and how sentiment shifts over time, enabling anticipation of problems and reduction of repeat contacts and churn.

  • Quality Assurance

    Automatically evaluate every conversation for consistent, objective views of policy adherence, issue resolution, and agent performance, linking quality signals to outcomes like repeat contacts and escalations.

  • AI Agent Analytics

    Track AI agent performance metrics including containment, transfers, abandonment, and sentiment to identify where automation succeeds or falls short and improve prompts, guardrails, and escalation strategies.

Casos de uso

  • #1

    Increase conversions and revenue with AI commerce agents

    Design AI agent experiences that resolve issues and guide customers through purchases by using conversation insights to optimize engagement timing and content.

  • #2

    Improve AI deflection without impacting customer experience

    Gain a fuller picture of customer experience to raise deflection rates while maintaining quality.

  • #3

    Automate manual tasks and proactively address customer issues

    Identify automation opportunities and emerging problems from conversations to shift from reactive to proactive operations.

  • #4

    Inform better product decisions

    Use conversation data as a source of customer insights to improve products and processes.

  • #5

    Spot churn signals early

    Detect retention risks from conversations and act before customers leave.

Melhor para:Customer service teamsQuality assurance teamsAI agent operatorsProduct teamseCommerce teams

Planos de preços

Website presents Start for free and Book a demo options along with a Pricing page link; no detailed plan structure or costs are provided in the source.

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Perguntas frequentes

What is Loris?
Loris is a conversation intelligence platform from Contentsquare that automatically analyzes customer interactions across chat, email, and voice to reveal drivers, sentiment, resolution, and agent performance.
What channels does Loris analyze?
Loris analyzes customer interactions across chat, email, and voice.
What are the main features of Loris?
Core features include Conversation Insights to uncover root causes and sentiment shifts, Quality Assurance for automatic evaluation of every conversation, and AI Agent Analytics to track containment, transfers, abandonment, and sentiment.
Who is Loris designed for?
Loris is aimed at customer service teams, quality assurance teams, AI agent operators, product teams, and eCommerce teams.
How can I get started with Loris?
The official source offers Start for free and Book a demo options; detailed pricing structure is not clearly published.
Does Loris support AI agents?
Yes. AI Agent Analytics tracks performance metrics such as containment, transfers, abandonment, and sentiment to help improve prompts, guardrails, and escalation strategies.

Loris Contato e mídias sociais

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Informações da ferramenta

Modelo de preçosUnknown
CategoriaFerramentas de Negócios
Tags
conversation intelligencecustomer analyticsAI agent analyticsquality assurancesentiment analysiscontact center
IdiomaInglês
Última atualização16 de jul. de 2026
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