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PolyAI

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Enterprise voice agents for complex customer conversations

Site:https://poly.ai/
Adicionado em:13 de jul. de 2026
Visitantes mensais:
254.6K
Redes sociais e e-mail:
Voice AIDialog agentsCustomer serviceEnterprise AICall routingConversation analysis
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PolyAI
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Informações da ferramenta

O que é PolyAI?

PolyAI is an enterprise platform for building, deploying, adapting, and governing voice-based dialog agents for customer engagement. Its agents are designed to handle complex customer service conversations in multiple languages.

Recursos principais

  • Agentic Dialog Platform

    Build, run, adapt, and iterate dialog agents in real time at enterprise scale.

  • Poly Agent Builder and ADK

    Create agents with Poly Agent Builder for non-technical teams or use the ADK for developer-led development.

  • Full-stack dialog agents

    Use enterprise customer engagement agents powered by PolyAI's Raven model, trained on more than 1 billion enterprise conversations.

  • Compliance and governance guardrails

    Apply governance controls for compliance, brand, and customer experience. The official source identifies SOC 2, HIPAA, GDPR, and PCI DSS as standard.

  • Conversation analysis

    Ask questions about customer interactions in plain language with PolyAI's Analyst Agents.

  • Multilingual conversations

    Support branded customer conversations across multiple languages.

Casos de uso

  • #1

    Account management

    Handle customer account management conversations.

  • #2

    Authentication

    Support customer authentication conversations.

  • #3

    Call routing

    Route customer calls to the appropriate destination or workflow.

  • #4

    Billing and payments

    Handle billing and payment-related customer conversations.

  • #5

    Booking and reservations

    Manage booking and reservation conversations.

  • #6

    Frequently asked questions

    Answer customer FAQ requests through dialog agents.

  • #7

    Order management

    Support order-related customer service conversations.

  • #8

    Troubleshooting

    Handle troubleshooting conversations for customer issues.

Melhor para:Enterprise buildersNon-technical customer service teamsDevelopersEnterprise customer engagement teams

Planos de preços

Pricing is not clearly published by the official source.

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Perguntas frequentes

What is PolyAI?
PolyAI is an enterprise platform for building, deploying, adapting, and governing voice-based dialog agents for customer engagement.
Who is PolyAI designed for?
PolyAI is designed for enterprise builders, non-technical customer service teams, developers, and enterprise customer engagement teams.
What customer service use cases does PolyAI support?
Published use cases include account management, authentication, call routing, billing and payments, booking and reservations, frequently asked questions, order management, and troubleshooting.
Can PolyAI support multilingual customer conversations?
Yes. PolyAI supports branded customer conversations across multiple languages.
Does PolyAI provide conversation analysis?
Yes. PolyAI's Analyst Agents answer questions about customer interactions in plain language.
What governance and compliance controls does PolyAI identify?
The official source identifies governance controls for compliance, brand, and customer experience, with SOC 2, HIPAA, GDPR, and PCI DSS identified as standard.
How can teams build PolyAI agents?
Non-technical teams can use Poly Agent Builder, while developers can use the ADK.
Does PolyAI publish pricing?
Pricing is not clearly published by the official source.

PolyAI Contato e mídias sociais

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Informações da ferramenta

Modelo de preçosUnknown
CategoriaFerramentas de Negócios
Tags
Voice AIDialog agentsCustomer serviceEnterprise AICall routingConversation analysis
IdiomaInglês
Última atualização16 de jul. de 2026
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