Sendbird
UnknownEnterprise AI customer experience platform and communications API for in-app chat, support messaging, and AI-powered customer engagement.
Informações da ferramenta
O que é Sendbird?
Sendbird is an AI customer experience platform and trusted communications infrastructure for enterprises. It provides in-app chat APIs, customizable customer support chat, AI concierge experiences, and integrations with existing CRM and contact center systems to engage customers and improve loyalty.
Recursos principais
AI customer experience platform
Platform for engaging customers and improving loyalty with enterprise AI customer experiences, including delight.ai for hyper-personalized journeys.
delight.ai AI concierge
An AI concierge that provides hyper-personalized customer experiences across the entire customer journey.
Sendbird communications API
Communication infrastructure for chat and related messaging, described as powering billions of conversations every month.
In-app customer support chat API
Custom live messaging API for fully customized and integrated chat support experiences within an app, with secure messaging and free trial.
CRM and contact center integrations
Integration framework to connect with home-grown or third-party CRM or contact center solutions and create tickets from customer chat inquiries for real-time agent responses in an embedded Sendbird agent chat window.
Sendbird Desk
Pre-built chat support agent and admin dashboard pre-integrated with Sendbird Chat for an all-in-one chat support solution.
Mobile-first feature-rich chat
Modern mobile-first chat experience designed for mobile users and comparable to public messengers like WhatsApp and Facebook Messenger.
HIPAA-compliant chat
Smart and secure patient communication and care chat suitable for healthcare use cases with HIPAA compliance.
Casos de uso
- #1
Customer support chat
Provide fully customized in-app chat support that integrates with existing CS and CRM tools so agents can respond in real time.
- #2
Healthcare patient communication
Deliver smart and secure patient communication and care with HIPAA-compliant chat.
- #3
Marketplace support at point of need
Increase conversions by delivering support at points such as the checkout process.
- #4
On-demand services issue resolution
Reduce order cancellations with fast real-time issue resolution when a ride or delivery goes wrong.
- #5
Learning and education support
Improve student engagement and outcomes with personalized support for students and teachers.
- #6
Financial services support
Offer a faster and more convenient way for customers to ask questions or seek support with their financial account.
- #7
Professional services real-time connections
Boost customer satisfaction and trust by making connections in real time and in context with expertise.
- #8
AI-powered customer journey experiences
Use an AI concierge for hyper-personalized experiences across the customer journey.
Planos de preços
Free trial is offered; sales contact is promoted for pricing and enterprise engagement. No public pricing tiers or amounts are stated in the provided snapshots.
Alternativas
Perguntas frequentes
What is Sendbird?
Does Sendbird offer a free trial?
What integrations does Sendbird support?
Is Sendbird suitable for healthcare?
What is delight.ai?
How can I contact Sendbird for sales or support?
Sendbird Contato e mídias sociais
- EmpresaSendbird, Inc.
- Suporte
- Site:
- Twitter
- Facebook
- YouTube
- LinkedIn
- GitHub
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