Tidio
FreemiumAI customer service platform that combines a conversational AI agent, live chat, helpdesk ticketing, and automation flows.
Informações da ferramenta
O que é Tidio?
Tidio is an AI customer service platform that helps businesses scale support without losing the human touch. It aligns a trustworthy conversational AI agent with live chat and helpdesk tools for reliable, brand-aligned customer service. The platform unifies AI automation, multichannel messaging, ticketing, and proactive flows so teams can handle priority conversations while AI covers routine questions and tasks using only the business’s own support knowledge.
Recursos principais
Lyro AI Agent
Conversational AI that answers common questions and performs recurring tasks using only the business support knowledge, with the claimed ability to reclaim up to 67% of team time.
Lyro Smart Actions
Enables the AI agent to handle tasks such as order updates or lead qualification without human assistance by integrating with external systems for real-time action.
Live Chat
Real-time live chat channel for customer communication as part of the unified service platform.
Ticketing
Help desk and ticketing capabilities to organize workflows and reply faster to tickets across channels.
Flows
Proactive automation flows used to capture leads, close sales, and book calls even when the team is offline.
Multichannel communication
Supports customer conversations on live chat, WhatsApp, Instagram, and Messenger.
Product recommendations
Connects to store inventory and product catalog in real time to provide accurate product recommendations based on what is sold.
AI-driven email resolutions
Scans incoming emails and resolves common problems to free the team for higher-priority work.
Order Management for Shopify
Order management features designed for Shopify stores.
Multilanguage support
Answers customers in dozens of languages, including English, Spanish, French, Portuguese, and German, based on support content.
Data-backed answers and smart redirections
Uses only the business support knowledge to minimize hallucinations and redirects customers to human support when questions fall outside that knowledge.
Analytics
Analytics to understand audience interaction with the support system and track AI agent performance such as answer rate and time saved.
Casos de uso
- #1
Automated customer service
Automate common questions and recurring tasks with Lyro AI Agent while keeping answers grounded in brand support content.
- #2
Human and AI aligned support
Combine AI agent, live chat, and helpdesk so teams handle priority customers while AI covers routine work.
- #3
Lead capture and conversion
Use Flows and Lyro Smart Actions to capture leads, close sales, and book calls proactively, including when offline.
- #4
Ecommerce support and recommendations
Support shoppers with inventory-connected product recommendations and Shopify order management.
- #5
Email customer issue resolution
Resolve common email support issues automatically so agents focus on higher-priority tickets.
Planos de preços
Start for free with no credit card required. Premium plan available. Contact sales for done-for-you automation, tailored optimization strategies, and custom limits.
Alternativas
Perguntas frequentes
What is Tidio?
How does Lyro AI Agent work?
Which channels does Tidio support?
Is Tidio free to start?
Does Tidio integrate with Shopify?
Who is Tidio built for?
Tidio Contato e mídias sociais
- E-mail de suporte
- Suporte
- Site:
- Twitter
- Facebook
- Instagram
- YouTube
- LinkedIn
Comentários
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