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Verint

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Enterprise contact center AI platform that embeds agentic AI into CX workflows for customer engagement, workforce management, and measurable automation outcomes.

Site:https://www.verint.com/
Adicionado em:13 de jul. de 2026
Visitantes mensais:
222.3K
Redes sociais e e-mail:
Contact Center AIAgentic AICustomer ExperienceCX AutomationWorkforce ManagementConversational AI
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Informações da ferramenta

O que é Verint?

Verint is an enterprise contact center AI platform that helps organizations close the AI outcomes gap by embedding agentic AI directly into customer experience (CX) workflows. It connects work, data, and experiences across the enterprise to elevate CX while lowering costs and delivering real P&L results. Positioned as the customer engagement company, Verint enables brands to build enduring customer relationships through its open platform approach.

Recursos principais

  • Open Platform

    Core platform for embedding agentic AI into CX workflows without lengthy rip-and-replace projects, supporting an open approach to AI and LLMs.

  • Conversational and Agentic AI Automation

    Automation across all CX use cases and channels.

  • CX Analytics

    Turn CX data into insights in minutes.

  • Knowledge Automation

    A consistent, accurate source of truth for humans and bots.

  • Copilots

    Double agent capacity by automating manual tasks.

  • Quality Automation

    Automatically evaluate up to 100% of interactions.

  • Workforce Engagement

    The right employees, the right place, the right time for workforce management.

  • Verint Da Vinci™ AI and Bots

    AI and bots capabilities within the open platform.

  • Verint CX Data Hub

    Hub for CX data as part of the open platform.

  • Calabrio One

    Workforce and related capabilities now part of Verint following the Calabrio acquisition.

  • Financial Compliance

    Trading and financial services compliance solutions.

  • Fraud and Security Solutions

    Solutions to improve bank security investigations.

Casos de uso

  • #1

    Drive Workforce Excellence

    Align resources for real-time workforce management.

  • #2

    Improve My Service Quality

    AI-powered quality across all customer touchpoints.

  • #3

    Turn Insights into Action

    Accelerate the impact of your CX data.

  • #4

    Enhance Agent Productivity

    Increase contact center capacity with CX automation.

  • #5

    Access AI Innovations Now

    Avoid a lengthy rip and replace project by starting small with existing investments.

  • #6

    Increase CX Automation

    Drive ROI with specialized bots.

Melhor para:Banking organizationsInsurance companiesPublic sector entitiesRetail businessesTelecommunications providersContact center operatorsCustomer experience and workforce engagement teams

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Perguntas frequentes

What is Verint?
Verint is an enterprise contact center AI platform that embeds agentic AI into CX workflows to support customer engagement, workforce management, and measurable automation outcomes.
What is the primary purpose of Verint?
Verint helps organizations close the AI outcomes gap by embedding agentic AI directly into customer experience workflows, connecting work, data, and experiences to elevate CX while lowering costs and delivering real P&L results.
What core features does Verint offer?
Key capabilities include an Open Platform for agentic AI, Conversational and Agentic AI Automation, CX Analytics, Knowledge Automation, Copilots, Quality Automation, Workforce Engagement, Verint Da Vinci™ AI and Bots, Verint CX Data Hub, Calabrio One, Financial Compliance, and Fraud and Security Solutions.
Who is Verint designed for?
Verint targets banking organizations, insurance companies, public sector entities, retail businesses, telecommunications providers, contact center operators, and customer experience and workforce engagement teams.
Is pricing information available for Verint?
No pricing model, plans, or cost details are stated on the official homepage snapshot.
How can Verint improve agent productivity?
Verint uses copilots and CX automation to increase contact center capacity by automating manual tasks and supporting specialized bots for ROI.
Does Verint support workforce management?
Yes, through Workforce Engagement for aligning the right employees in the right place at the right time, plus Calabrio One capabilities now part of Verint.

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Informações da ferramenta

Modelo de preçosDesconhecido
CategoriaFerramentas de Negócios
Tags
Contact Center AIAgentic AICustomer ExperienceCX AutomationWorkforce ManagementConversational AI
IdiomaInglês
Última atualização16 de jul. de 2026
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