Yuma
PaidAI agents for ecommerce brands that automate support, sales, social, and chat conversations end-to-end.
Informações da ferramenta
O que é Yuma?
Yuma is a platform of specialized AI agents built for ecommerce brands. It automates customer journeys across post-purchase support, pre-purchase sales questions, social channels, and chat. The agents resolve tickets and inquiries by taking actions—not just sending replies—while integrating with existing helpdesks and stores. It covers every stage of the customer journey, connecting to any ecommerce platform via helpdesk.
Recursos principais
Support AI
AI agents that plug into helpdesks to handle WISMO, returns, refunds, cancellations, subscription changes, and address edits end to end with pre-built automations, real-time carrier data, and brand voice across channels.
Sales AI
AI Q&A widget on product pages that answers sizing, compatibility, ingredients, and comparison questions in real time and brand voice to reduce support tickets and support revenue goals.
Social AI
Monitors Facebook and Instagram to auto-reply to routine questions, hide spam, amplify positive mentions, flag churn signals, and automate social moderation in brand voice.
Chat AI
Delivers real-time support, AI assist on every page, instant question resolution, and AI-powered support experiences.
Ask Yuma continuous improvement
Reads every ticket handled by other agents, identifies issues, and ships fixes so automations improve over time.
Process Builder and Auto-Pilots
Tools for building automations, AI agents, conversations panel, hard limits, and tracking automation health.
Casos de uso
- #1
Automate product exchanges
Handle size or color product exchange requests without agent involvement.
- #2
Process returns and refunds
Instantly process returns and refunds with zero agent time.
- #3
Automate order status updates (WISMO)
Provide order tracking links and status updates for where-is-my-order inquiries.
- #4
Boost average order value
Increase AOV across shoppers via pre-purchase AI assistance and upsells to high purchase intent.
- #5
Drive sales through social DMs
Convert social direct messages into sales while auto-replying to reviews and detecting comment intent.
- #6
Resolve billing and subscription issues
Handle billing problems and subscription management workflows autonomously.
- #7
Deliver real-time chat support
Improve chat quality, resolve questions instantly, and add AI-powered support with minimal code.
Planos de preços
30-day free trial available. Demo booking required. No public pricing tiers or exact costs listed on source pages.
Alternativas
Perguntas frequentes
What is Yuma?
What can Yuma's Support AI handle?
How does Yuma help with sales?
Does Yuma support social media channels?
What platforms and integrations does Yuma support?
Is there a free trial for Yuma?
Who is Yuma designed for?
How can I contact Yuma AI?
Yuma Contato e mídias sociais
- EmpresaYuma AI
- Endereço245 Main Street, 2nd Floor, Cambridge, MA, 02142, US
- Suporte
- Site:
- Twitter
- YouTube
- LinkedIn
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