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247.ai

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Enterprise AI-powered omnichannel customer experience platform and contact center software for agent productivity and engagement.

Веб-сайт:https://www.247.ai/
Добавлено:13 июл. 2026 г.
Посетители в месяц:
59.0K
Социальные сети и электронная почта:
AI customer experienceContact center softwareOmnichannel CXAgent assistConversation automationGenerative AI
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247.ai
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Информация об инструменте

Что такое 247.ai?

247.ai is an enterprise AI-powered omnichannel customer experience platform and contact center software. It delivers AI-powered customer experience solutions, services, and an omnichannel platform that automates interactions, assists agents, manages campaigns, and improves contact center performance for enterprises. The [24]7 Engagement Cloud equips organizations to excel at every stage of the customer journey, from the first interaction to building enduring relationships.

Основные функции

  • Unified Agent Workspace

    Gives agents a unified set of tools to elevate customer engagement and handle interactions efficiently.

  • Real-Time Recommendations with Agent Assist

    Provides real-time AI recommendations to support agents during customer interactions.

  • Multimodal Capability with [24]7 Active Share

    Enables multimodal interaction capabilities for enhanced agent-customer collaboration.

  • Smart Call Routing with Automatic Conversation Distribution (ACD)

    Routes calls and conversations automatically for efficient distribution to agents.

  • Real-Time Agent Performance Monitoring

    Monitors agent performance in real time to support management and coaching.

  • Gen AI-Powered Agent Training and Performance Tools

    Uses generative AI for agent training and performance improvement tools.

  • Conversation Automation

    Automates customer conversations as part of the AI-powered Engagement Cloud platform.

  • Campaign Management

    Manages customer acquisition and engagement campaigns on a unified platform.

  • Conversational Intelligence

    Provides intelligence and analytics from customer conversations to improve CX.

  • AI-powered Self-service

    Delivers always-on support and automation through AI-powered self-service capabilities.

  • Interaction Analytics

    Maximizes contact center performance through interaction analytics.

  • Generative AI

    Integrates generative AI capabilities across the Engagement Cloud platform for CX use cases.

Варианты использования

  • #1

    Contact Center Software

    AI-powered contact center software to transform agent experience, boost productivity, and deliver real-time recommendations.

  • #2

    Customer Self-service

    Always-on AI-powered self-service and automation for customer support.

  • #3

    Customer Acquisition

    Improve lead generation and customer acquisition through intent-based targeting and campaigns.

  • #4

    Customer Engagement

    Omnichannel engagement to nurture customers and drive long-term retention on a unified platform.

  • #5

    Managed Customer Engagement (MCE)

    End-to-end managed CX services combining AI, operations, and brand ambassadors for scalable engagement.

Лучше всего для:EnterprisesContact center leadersCustomer experience teamsAgentsMid-sized brandsRetail organizationsTelecom and communication companiesFinancial services firmsInsurance companiesTravel and hospitality businessesHealthcare organizations

Тарифные планы

No public pricing details provided on official pages.

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Часто задаваемые вопросы

What is 247.ai?
247.ai is an enterprise AI-powered omnichannel customer experience platform and contact center software for agent productivity and engagement. It provides AI-powered solutions and services that automate interactions, assist agents, manage campaigns, and improve contact center performance.
What core features does 247.ai offer?
Key features include a Unified Agent Workspace, Real-Time Recommendations with Agent Assist, Multimodal Capability with [24]7 Active Share, Smart Call Routing with Automatic Conversation Distribution (ACD), Real-Time Agent Performance Monitoring, Gen AI-Powered Agent Training and Performance Tools, Conversation Automation, Campaign Management, Conversational Intelligence, AI-powered Self-service, Interaction Analytics, and Generative AI capabilities.
Who is 247.ai designed for?
247.ai targets enterprises, contact center leaders, customer experience teams, agents, mid-sized brands, and organizations in retail, telecom and communication, financial services, insurance, travel and hospitality, and healthcare.
What use cases does 247.ai support?
It supports Contact Center Software, Customer Self-service, Customer Acquisition, Customer Engagement, and Managed Customer Engagement (MCE).
Is pricing for 247.ai publicly available?
No public pricing details are provided on official pages.
How can I contact 247.ai?
You can reach them via email at info@247.ai or careers@247.ai, by phone at +1 650 385 2247, or through the contact page at https://www.247.ai/contact-us/. Support resources are available at https://www.247.ai/support/ and https://www.247.ai/product-login-and-support/.

247.ai Контакты и социальные сети

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Модель оплатыUnknown
КатегорияБизнес-инструменты
Теги
AI customer experienceContact center softwareOmnichannel CXAgent assistConversation automationGenerative AI
Языканглийский
Последнее обновление16 июл. 2026 г.
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