Cloodot
UnknownAI-powered multichannel sales and customer support in one unified inbox.
Информация об инструменте
Что такое Cloodot?
Cloodot is an AI-powered sales and customer support platform for managing conversations across WhatsApp, Instagram, Facebook, and webchat. Its AI agent can answer questions, qualify leads, resolve routine requests, use connected tools for actions, and hand selected conversations to human staff.
Основные функции
Unified inbox
Brings WhatsApp, Instagram, Facebook, and webchat conversations into one customer-threaded inbox.
AI sales and support agent
Uses an LLM-based agent to understand intent, answer questions, recommend products, resolve routine requests, and support sales conversations.
Tool actions and automation
Connects with tools and custom actions for activities such as booking, refunding, upselling, and retrieving live CRM data.
No-code agent builder
Lets teams train an agent on websites, product documentation, or instructions, build visual flows, and extend workflows with code actions and API calls.
Knowledge-grounded responses
Uses a Knowledge Base, FAQs, and Collections as sources for generated answers.
Multilingual conversations
Detects inbound languages and supports replies in the same script and register, including right-to-left handling.
Human handoff
Routes configured situations, including refunds, manager requests, escalations, and fallback cases, to human agents.
Testing and versioning
Supports versioned agent configurations, rollback, staged drafts, and a playground for testing conversations before deployment.
Security and access controls
Identifies two-factor authentication, role-based access, session control, encryption, and data security as platform capabilities.
Варианты использования
- #1
E-commerce support and sales
Handles order-related questions and supports revenue-focused customer conversations.
- #2
Multi-location customer service
Provides a shared AI inbox and operating model for businesses with multiple storefronts.
- #3
Agency inbox management
Helps agencies manage conversations for multiple clients through a unified workflow.
- #4
Real estate lead qualification
Qualifies prospects and supports appointment booking for real estate businesses.
- #5
Automotive sales and service
Supports dealership sales conversations and service inquiries outside regular business hours.
- #6
Hospitality concierge
Provides multilingual concierge-style customer support for hospitality businesses.
- #7
Education admissions
Supports admissions conversations for education providers.
Тарифные планы
The official pages reference pricing and a free-trial call to action, but do not clearly publish pricing details or establish a pricing model.
Альтернативы
Часто задаваемые вопросы
What is Cloodot used for?
Which channels does Cloodot support?
Can Cloodot connect to business tools?
Does Cloodot support multilingual conversations?
Can Cloodot hand conversations to human agents?
Can users build and test Cloodot agents without code?
What pricing plans does Cloodot offer?
Cloodot Контакты и социальные сети
- Электронная почта службы поддержки
- Веб-сайт:
- Twitter
- LinkedIn
Отзывы
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