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Fin

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AI customer agent that automates service, sales, and ecommerce support across the full customer journey

Веб-сайт:https://fin.ai/
Добавлено:13 июл. 2026 г.
Посетители в месяц:
637.0K
AI customer agentcustomer service automationsales automationecommerce supportmulti-channel AIApex AI models
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Fin
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Информация об инструменте

Что такое Fin?

Fin is an AI customer agent that delivers automated customer experiences for service, sales, and ecommerce by resolving queries, handling inbound sales, and managing shopping journeys with proprietary models and multi-channel support.

Основные функции

  • Industry-leading resolution rates

    Averages 76% resolution rates across more than 12,000 customers, with many exceeding 85%, currently handling 2 million weekly resolutions and improving by about 1% each month.

  • Proprietary Apex AI models

    Runs on Apex 1.0 and Apex Flash models custom-trained on billions of customer experience interactions for higher resolution rates, faster responses, and reduced hallucinations.

  • Fin for Service

    Delivers perfect customer service across the customer journey.

  • Fin for Sales

    Handles inbound sales end-to-end.

  • Fin for Ecommerce

    Handles the entire shopping journey.

  • Multi-channel operation

    Works natively across Voice, Chat, email, Slack, social, and additional channels, with Apex Flash optimized for low-latency voice interactions.

  • Complex issue resolution

    Resolves complex queries by reading and writing to third-party systems, updating accounts, processing payments and refunds, and troubleshooting technical issues.

  • Tech stack connectivity

    Connects to systems via API, Data Connectors, or MCP to pull customer data, personalize responses, and take actions, with support for custom actions and workflows.

  • Helpdesk compatibility

    Natively integrated with Intercom and works with Salesforce, HubSpot, Freshdesk, and other helpdesks, with setup possible in less than an hour and seamless human handoff preserving context.

Варианты использования

  • #1

    Automated customer service

    Resolves customer support issues with high accuracy using knowledge, history, and context across channels.

  • #2

    Inbound sales automation

    Manages end-to-end inbound sales interactions for businesses.

  • #3

    Ecommerce customer journey support

    Assists shoppers through the full shopping experience, including real-time order statuses and delivery updates from systems like Shopify.

Лучше всего для:Software and Technology companiesRetail and eCommerce businessesGaming companiesFinancial Services organizationsLarge Enterprise businessesCustomer experience and support teams

Тарифные планы

Homepage offers Start free trial, Contact sales, and a Pricing page link; no specific plan details or pricing figures provided in the source.

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Часто задаваемые вопросы

What is Fin?
Fin is an AI customer agent that delivers automated customer experiences for service, sales, and ecommerce by resolving queries, handling inbound sales, and managing shopping journeys with proprietary models and multi-channel support.
What resolution rates does Fin achieve?
Fin averages 76% resolution rates across more than 12,000 customers, with many exceeding 85%. It currently handles 2 million weekly resolutions and improves by about 1% each month.
Which channels does Fin support?
Fin works natively across Voice, Chat, email, Slack, social, and additional channels, with Apex Flash optimized for low-latency voice interactions.
What integrations does Fin offer?
Fin is natively integrated with Intercom and works with Salesforce, HubSpot, Freshdesk, and other helpdesks. It connects via API, Data Connectors, or MCP and supports Shopify for ecommerce order updates.
Who is Fin designed for?
Fin works for Software and Technology companies, Retail and eCommerce businesses, Gaming companies, Financial Services organizations, Large Enterprise businesses, and Customer experience and support teams.
How can I start using Fin?
The official site offers options to start a free trial or contact sales. Specific plan details or pricing figures are not clearly published by the official source.

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Модель оплатыUnknown
КатегорияБизнес-инструменты
Теги
AI customer agentcustomer service automationsales automationecommerce supportmulti-channel AIApex AI models
Языканглийский
Последнее обновление16 июл. 2026 г.
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