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Mava

Freemium
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AI-powered support across community channels

Веб-сайт:https://www.mava.app/
Добавлено:13 июл. 2026 г.
Посетители в месяц:
47.1K
Социальные сети и электронная почта:
AI customer supportCommunity supportShared inboxDiscord supportTelegram supportSlack support
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Mava
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Информация об инструменте

Что такое Mava?

Mava is an AI-powered support platform for community-driven companies. It brings conversations from Discord, Telegram, Slack, web chat, and email into a shared inbox for ticket handling, automated responses, human handover, and support analytics.

Основные функции

  • Shared inbox

    Centralize conversations and support tickets from multiple channels in one inbox with status tracking, custom views, and automations.

  • AI support agent

    Use existing knowledge bases and support content to answer repetitive questions in public channels and private tickets, with human handover when needed.

  • Web chat

    Add an embeddable website chat widget, customize it to match your brand, and use it for real-time conversations.

  • Support analytics

    Monitor response times, AI resolution rates, ticket volume trends, and customer satisfaction from one dashboard.

  • REST API and webhooks

    Connect Mava with external tools through its REST API and receive real-time events through webhooks.

Варианты использования

  • #1

    Community support management

    Manage support requests from Discord, Telegram, and Slack in a shared inbox.

  • #2

    Automated support responses

    Answer repetitive community questions with AI using existing support content and knowledge bases.

  • #3

    Website customer support

    Add customizable web chat for real-time conversations with website users.

  • #4

    Support performance tracking

    Track response times, AI resolution rates, ticket volume trends, and customer satisfaction.

Лучше всего для:Community-driven companiesDiscord communitiesTelegram communitiesSlack-based support teamsSupport teams

Тарифные планы

The official site states that a free plan is available.

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Часто задаваемые вопросы

What is Mava?
Mava is an AI-powered support platform that centralizes community conversations from Discord, Telegram, Slack, web chat, and email in a shared inbox.
Which channels does Mava support?
Mava supports Discord, Telegram, Slack, web chat, and email. The official site also identifies native integrations with Discord, Telegram, and Slack.
Does Mava include an AI support agent?
Yes. Mava can use existing knowledge bases and support content to answer repetitive questions in public channels and private tickets, with human handover.
Does Mava offer web chat?
Yes. Mava provides an embeddable website chat widget that can be customized to match a brand and used for real-time conversations.
Does Mava provide support analytics?
Yes. Mava analytics can track response times, AI resolution rates, ticket volume trends, and customer satisfaction from one dashboard.
Can Mava connect to external tools?
Yes. Mava offers a REST API for integrations and webhooks for receiving real-time events. The official source also lists Google Docs and GitBook among its integrations.
Does Mava have a free plan?
The official site states that a free plan is available.

Mava Контакты и социальные сети

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Информация об инструменте

Модель оплатыFreemium
КатегорияБизнес-инструменты
Теги
AI customer supportCommunity supportShared inboxDiscord supportTelegram supportSlack support
Языканглийский
Последнее обновление18 июл. 2026 г.
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