Parloa
UnknownAI agent management platform for contact centers that designs, deploys, and scales generative AI agents for customer conversations.
Информация об инструменте
Что такое Parloa?
Parloa is an AI agent management platform that enables contact centers to create personal generative AI agents handling high-volume customer conversations in any language. It helps reduce wait times, automate support, and build long-term customer loyalty by orchestrating the full AI agent lifecycle from design through optimization.
Основные функции
AI Agent Lifecycle Management
Orchestrates the full AI agent lifecycle covering design, test, scale, and optimize to reach value faster with confidence.
Multilingual High-Volume Conversation Handling
AI agents instantly manage millions of conversations in any language, eliminating wait times and transforming customer experiences.
Unlimited Scalability
Scales seamlessly to handle unlimited conversations while ensuring consistent performance as the business grows.
Security, Privacy and Compliance Certifications
Supports enterprise standards including ISO 27001:2022, ISO 17442:2020, SOC 2 Type 1, SOC 2 Type 2, PCI DSS, HIPAA, and DORA.
Industry Solutions Platform
Platform overview covering design, test, scale, optimize, secure, and integrations for contact center automation.
Варианты использования
- #1
Financial services
Handle ID checks, card issues, and claims securely and at scale.
- #2
Utilities
Automate high-volume outages and billing questions without wait times.
- #3
eCommerce and retail
Manage orders, returns, and product questions quickly and effortlessly.
- #4
Healthcare
Streamline appointment bookings, prescription refills, and patient support.
- #5
Media and entertainment
Keep fans engaged across multiple support channels.
- #6
Information technology
Resolve tickets, reset passwords, and support users 24/7.
Тарифные планы
No pricing details, plans, or costs are stated on the official homepage; book a demo and contact sales options are offered.
Альтернативы
Часто задаваемые вопросы
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Parloa Контакты и социальные сети
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