Superorder
AI agents for restaurants that manage reputation, maximize delivery profitability, and power smarter customer experiences through surveys, reviews, operations, and insights.
Информация об инструменте
Что такое Superorder?
Superorder equips restaurants with AI agents for real-time guest feedback collection, automated review management, third-party delivery profitability optimization, and actionable performance insights and scorecards. It helps manage reputation, maximize delivery profitability, and deliver smarter customer experiences.
Основные функции
Surveys & Feedback Agent
AI-driven surveys and real-time insights that capture every guest voice, surface issues before they become public reviews, amplify happy customer moments, guide happy customers to leave reviews on Google and Yelp, engage unhappy customers in recovery workflows, deliver 11%+ survey response rates, and improve SEO via higher ratings.
Review Management Agent
Delivers personalized, on-brand replies that turn complaints into recoveries and happy customers into loyal advocates by curating order-level responses and automating engagement at scale so every guest feels heard.
Delivery Profitability Agents
Automates financial reconciliation and real-time financial reporting for third-party delivery, tracks downtime with smart alerts, provides consolidated reporting of third-party data, sends real-time emails/texts/notifications based on store-level activity, and auto-restarts offline stores to prevent revenue loss.
AI Scorecards, Insights & Alerts
Turns holistic feedback and operational data into actionable insights, surfaces trends, sentiment, and improvement areas across channels, delivers real-time scorecards, identifies emerging trends and recurring issues, turns feedback into store action items, recognizes patterns such as error ratings impacting reviews, and provides AI data summaries with recommendations.
Atlas
Maps and compares a restaurant’s reputation.
Варианты использования
- #1
Restaurant reputation management
Capture guest feedback via AI surveys, boost 5-star reviews on Google and Yelp, reduce 1- and 2-star reviews through recovery workflows, and generate personalized AI review replies to build trust and loyalty.
- #2
Maximize delivery profitability
Reconcile third-party delivery finances instantly, receive real-time downtime alerts and auto-restart offline stores, and aggregate third-party performance data to protect margins and prevent revenue loss.
- #3
Actionable performance insights
Use AI scorecards, trend analysis, pattern recognition, and data summaries to identify issues across feedback and operations and drive store-level improvements at scale.
- #4
Scale guest experience operations
Close the feedback loop instantly across multi-location brands to improve retention, sentiment, and long-term growth.
Альтернативы
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Superorder Контакты и социальные сети
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