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Thunai

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Enterprise AI customer experience platform that automates L1 support, boosts agent productivity with real-time assist, and automates post-call workflows across channels.

Веб-сайт:https://www.thunai.ai/
Добавлено:13 июл. 2026 г.
Посетители в месяц:
11.1K
Социальные сети и электронная почта:
AI customer experienceAgentic CXContact center AIReal-time agent assistL1 support automationOmnichannel support
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Thunai
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Информация об инструменте

Что такое Thunai?

Thunai is an agentic CX platform built to scale enterprise support by powering contact centers end-to-end. It automates L1 support, improves agent productivity by 3X with real-time agent assist, and drives post-call workflow automation across every channel.

Основные функции

  • Auto-resolve L1 Requests

    Human-like AI agents understand intent, resolve requests, and automatically route complex ones to the right L2/L3 stream.

  • Real-time Agent Assist

    Live contextual guidance during active calls and chats so agents always have the right answer.

  • Automated Post-Call Workflows

    Handles case summaries, CRM updates, and follow-ups instantly so agents can focus on relationships.

  • Instant Call Scoring and Call Audit

    Evaluates every interaction against custom quality and compliance parameters for improved customer satisfaction.

  • Unified Knowledge Base

    A single, contradiction-free source of truth that the entire team and autonomous AI agents can rely on.

  • Multilingual Voice Translation

    Translates conversations in real time.

  • Omnichannel AI Agents

    Delivers consistent support across every touchpoint.

  • Autonomous Workflows

    Logs summaries, updates CRM records, and assigns follow-ups.

Варианты использования

  • #1

    Contact Center

    Powers enterprise contact centers end-to-end with automation across the full ticket lifecycle before, during, and after every interaction.

  • #2

    IT Support

    Supports ITSM scenarios with AI agents and workflows.

  • #3

    Retail

    Turns every shopper interaction into a loyalty-building moment.

  • #4

    Insurance

    Replaces friction with trust at every claim, query, and renewal.

  • #5

    Healthcare

    Frees teams from coordination so they focus on care.

  • #6

    Finance and Banking

    Gives clients clarity so advisors can focus on growth and raises speed, quality, and satisfaction.

  • #7

    Manufacturing

    Keeps every dealer, distributor, and field team aligned.

  • #8

    Automotive

    Turns one-time buyers into lifetime loyalists.

Лучше всего для:Enterprise contact centersSupport agentsIT support teamsRetail organizationsInsurance companiesHealthcare providersFinance and banking firmsManufacturing companiesAutomotive businesses

Тарифные планы

No pricing information is provided on the official homepage.

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Часто задаваемые вопросы

What is Thunai?
Thunai is an enterprise AI customer experience platform and agentic CX platform that powers contact centers end-to-end by automating L1 support, improving agent productivity with real-time agent assist, and driving post-call workflow automation across every channel.
What core features does Thunai offer?
Key features include auto-resolving L1 requests with human-like AI agents, real-time agent assist for live contextual guidance, automated post-call workflows for case summaries and CRM updates, instant call scoring and audit, a unified knowledge base, multilingual voice translation, omnichannel AI agents, and autonomous workflows.
Which industries or use cases is Thunai designed for?
Thunai supports contact centers, IT support, retail, insurance, healthcare, finance and banking, manufacturing, and automotive scenarios, helping automate support interactions and improve customer experiences in those areas.
What deployment options and integrations does Thunai provide?
It offers cloud, on-premise, and self-hosted deployment options with data residency by region. Integrations include Genesys, AmazonConnect, ServiceNow, RingCentral, Salesforce, and Microsoft Teams.
Is pricing information available for Thunai?
No pricing information is provided on the official homepage.

Thunai Контакты и социальные сети

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Модель оплатыUnknown
КатегорияЧат-боты и LLM
Теги
AI customer experienceAgentic CXContact center AIReal-time agent assistL1 support automationOmnichannel support
Языканглийский
Последнее обновление16 июл. 2026 г.
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